Agreement
These terms apply between ORNATE IT (Ornate House, Plot-1181, Nurerchala Main Road, East Baridhara, Vatara, Dhaka-1212, Bangladesh) and you, when you order or use any of our services, software or devices. By placing an order or using the client panel you accept these terms.
Our services
We provide ISP Cloud Billing, cloud PBX and telephony, bulk SMS, WhatsApp gateway, custom software development, and telecom devices. Each service has its own package, price and scope, which is confirmed to you in writing before it starts.
Orders and pricing
- Placing an order on this website is a request, not a binding contract. Our team confirms the specification and final price with you before anything starts.
- Prices shown on the website are indicative. The price on your invoice is the price that applies.
- Subscription services are billed monthly in advance unless agreed otherwise. Setup fees, where applicable, are one-time.
- Prices may change with prior notice; a change never applies to a billing period you have already paid for.
Payment
Invoices are payable through your client account at ap.ornateit.net or by the method stated on the invoice. If an invoice stays unpaid past its due date we may suspend the service after notifying you. Suspended services are restored once payment is received.
Your responsibilities
- Keep your panel login details safe and do not share them.
- Give accurate information when you order and keep your contact details up to date.
- Use our SMS, WhatsApp, voice broadcast and telephony services only for lawful purposes and only to contact people who are willing to hear from you.
- Follow the rules of the operators and platforms involved — including anti-spam rules. Accounts used for unsolicited bulk messaging may be suspended.
Service availability
We work to keep our services running continuously and we monitor them, but we cannot promise uninterrupted service. Planned maintenance is announced in advance where possible. Interruptions caused by operators, upstream providers, power or internet failures, or events beyond our control are outside our responsibility.
Data and ownership
- The data you put into our software — your customers, invoices, recordings and reports — belongs to you. You can request an export while your account is active.
- The software itself, its source code and our documentation remain our property. A subscription gives you the right to use it, not to own, copy or resell it.
- For custom software, what you own and what we retain is written into your project agreement before work starts.
Devices
Devices we supply carry the manufacturer warranty stated at the time of sale. Warranty claims follow the manufacturer process, which we help you with. Physical damage, water damage, power surges and unauthorised repair are not covered.
Ending the service
You may cancel a subscription by giving us notice before your next billing date; the service then runs until the end of the period you have paid for. We may end a service if invoices remain unpaid, or if it is being used unlawfully or in a way that endangers our platform or other clients. Refunds are covered in our Refund Policy.
Liability
Our responsibility for any claim relating to a service is limited to the amount you paid us for that service in the three months before the claim. We are not liable for indirect losses such as lost profit or lost business. Nothing in these terms limits liability that cannot be limited under Bangladeshi law.
Law
These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction. If we change these terms, the date at the top of this page is updated and material changes are notified through the client panel.