About this app
ORNATE Connect is a business phone (softphone) app made by ORNATE IT. It connects an employee to their company's phone system (PBX), which ORNATE IT operates for that company. With it you can make and receive calls on your work extension, chat with colleagues and see your company's call information. This policy covers the ORNATE Connect apps for Android, iOS, Windows, macOS and Linux.
The app is for businesses that are ORNATE IT customers. Your company decides which features you have — for example call recording or the live monitor.
What the app uses
- Sign-in details: your company code, extension number and password. They are sent over an encrypted connection to sign you in. If you choose "Remember me", they are kept on your device, encrypted.
- Profile: your display name, an optional photo, your availability (for example Available or Do not disturb) and a status line. Colleagues in your own company can see these.
- Calls: to connect a call we process the numbers involved, the time and the duration. Your company's PBX keeps this call history. Call audio travels encrypted between your device and our servers.
- Call recordings: calls are recorded only where your company has switched recording on for a line or an extension. Recordings are kept on our PBX for 90 days and can be played only by people your company has given permission to.
- Messages and files: chat messages and files you send to colleagues are stored on our servers so they can be delivered and shown in the conversation.
- Contacts you save in the app: names and numbers you add to the app's address book are stored on our servers, privately for you or shared with your company, as you choose.
- Your phone's contacts (mobile, only if you allow it): used on your device to show the name and photo of someone who calls you. They are not uploaded to our servers, unless you choose to save one into the app's address book with "Save to contacts".
- Microphone and camera: the microphone is used only during calls; the camera only to scan a sign-in QR code.
- Push notifications (mobile): so your phone can ring while the app is closed, we keep a push token for your device and send a notification through Google Firebase Cloud Messaging (Apple Push Notification service on iPhone). It carries the caller's number and name, the photo address of a calling colleague, a call identifier, our server address and the extension being called.
- Caller details from your company's own software: if your company connects its own customer system, the caller's number is sent to that system so the app can show who is calling.
What we never do
- We do not sell your information.
- We do not show advertising, and the app contains no advertising or tracking SDKs.
- We do not use your calls, messages or recordings for anything other than providing the service to your company.
Who else can see it
- Your company, which owns your extension and its call records, recordings and messages.
- Google and Apple, only to deliver push notifications as described above.
- Telephone carriers, to connect calls to and from outside numbers.
- Your company's own systems, if your company connects them for caller details.
- Authorities, only when Bangladeshi law requires it.
How long we keep it
- Call recordings: 90 days, then deleted automatically.
- Account, profile, messages, saved contacts and call records: for as long as your company uses the service, or until your company or you ask us to delete them.
- Information kept on your device is removed when you sign out or uninstall the app.
Security
Sign-in and signalling use encrypted connections (TLS/WSS), and call audio is encrypted in transit (DTLS-SRTP). Access to recordings, call records and company settings is limited to the permissions your company sets.
Your choices and deleting your data
- You can change your name, photo and status in the app at any time, and turn off contacts, camera or notification access in your phone's settings.
- To have your account and its data deleted, ask your company's administrator, or write to [email protected] with your company name and extension. We will confirm with your company and delete the data, except anything the law requires us to keep.
Children
ORNATE Connect is a business app and is not meant for children under 13.
Changes
If we change this policy we will update the date at the top of this page. Important changes will also be announced in the app.
Who we are
ORNATE IT, Ornate House, Plot-1181, Nurerchala Main Road, East Baridhara, Vatara, Dhaka-1212, Bangladesh. Email [email protected], phone +88 09677-764446.