For Windows 10 and 11

ORNATE Remote for Windows

Remote support with an ID and a password — giving and getting it, in one app.

One file — run it and you are ready. No administrator permission needed; install it from inside the app if you want it to stay.

The ORNATE Remote window in its light theme: this computer's 9-digit ID, a 4-digit password, a QR code and a share link on the left; partner ID, password and Connect on the right. — ORNATE Remote — your ID and password on the left, reaching someone else's computer on the right. The app speaks Bengali and English.

The same ORNATE Remote window in its dark theme. — ORNATE Remote — your ID and password on the left, reaching someone else's computer on the right. The app speaks Bengali and English.

For other devices

Windows

Windows 10 and 11

.exe

From a browser

Nothing to download — control someone's computer with their ID and password.

Open in the browser

macOS

macOS 10.15 or newer · right-click → Open the first time

Apple Silicon Intel

Linux

64-bit · .deb for Ubuntu, Debian, Mint; AppImage for the rest

.deb AppImage

Android

Soon

An app to support computers from your phone is being built.

iPhone & iPad

Soon

Being built.

Inside the app

The everyday work of remote support

ID and password

Open it and there is a 9-digit ID and a 4-digit password. One button copies both, and pasting fills both boxes on the other side. A QR code and a link too.

It asks first

When someone asks to connect, a window shows who and from which computer. Mouse and keyboard, files and copy-paste switch on and off separately, even mid-session.

Several monitors

See each monitor on its own or all together. The session opens in the app's own window.

Chat and files

Chat during the session and send files or folders. They arrive in Downloads → ORNATE Remote.

Address book

Sign in to an account and keep customers' IDs under their names; start typing in the ID box and the matches appear.

Updates itself

When a new version is out it tells you on opening; one button downloads it, checks it and restarts.

Getting started

From download to the first connection

Download and run

Press the button above and let the file download.
Double-click the downloaded file — it opens without installing.
If Windows shows a blue warning, click More info, then Run anyway. Windows simply does not recognise new software yet.
To keep it, press Install at the top of the app — it stays in the Start menu and on the desktop.

The first connection

To get help: send the ID and password on the left to the person helping you.
To give help: type the other person's ID and password on the right and press Connect.
Their screen opens in a new window as soon as they press Allow.
For a team, an address book and longer sessions, create a free account and sign in from Settings → Account.

Create a free account

Questions

What people usually ask

Does it cost anything?

Giving and getting support with an ID and password is free. Take a package for more staff, more computers or longer sessions.

Does the other person need the app too?

The computer being reached needs the app running. The person helping can use the app or just a browser.

Why does Windows warn me on a blue screen?

Windows does not recognise new software yet, so it shows this. It is not a virus warning — click More info, then Run anyway.

Can I reach a computer when nobody is in front of it?

Yes, for your own computers. Set your own permanent password in Settings → Always ready, or add the computer to your account — it works even after a restart.

How much internet does it need?

Ordinary broadband is enough. The servers are in Bangladesh, so connections inside the country are quick.

Download ORNATE Remote